Xtream Protect's refund policy prioritizes customer satisfaction while maintaining operational efficiency. We offer refunds for unopened items, but due to the nature of security equipment, we cannot accept returns on opened products. Should you encounter a defective item, it must be returned within seven business days of the original purchase date for evaluation. Please note that for returns of non-functioning equipment, the customer is responsible for covering the return shipping costs. This policy allows us to promptly address legitimate product issues while minimizing potential misuse and ensuring the integrity of our inventory.
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